Refund policy

Return & Refund Policy

We aim to provide useful everyday products with a smooth shopping experience. Please read our return and refund policy before placing your order.

Returns

We accept return requests only if the product received is damaged, defective, or different from what was ordered.

To request a return, please contact us through the Contact Us page on our website within 48 hours of receiving your order. Please share your order details and clear photos/videos of the product and packaging for verification.

Return requests may not be accepted if:
- The product has been used, opened, or damaged after delivery
- The return request is made after 48 hours of delivery
- The product is returned without original packaging
- The issue is not supported by proper photos/videos

Refunds

Once your return request is reviewed and approved, we will process the refund as per the original payment method or store-approved refund process.

For Cash on Delivery orders, refund processing details may be requested after approval.

Refunds may take 5 to 7 working days after approval and successful product verification.

Replacement

In some cases, we may offer a replacement instead of a refund if the product is damaged, defective, or incorrect.

Non-Returnable Items

For hygiene and safety reasons, certain wellness, personal care, opened, or used products may not be eligible for return.

Order Cancellation

Orders can be cancelled only before they are shipped. Once the order is shipped, cancellation may not be possible.

Shipping Charges

If the return is approved due to a damaged, defective, or wrong product, return shipping instructions will be shared through our website support process.